- Responding to clients/customers by understanding their inquiries and documenting actions.
- Verifying client’s /customers information.
- Collect the required documents to ensure that data entry is accurate.
- Report and deliver the appropriate forms for the data processing center for processing and clarification.
- Handle online correspondences such as emails and calls.
Counter Service Specialist
- Identify and verify immigration status of all Non-Chinese and Chinese nationals.
- Provide assistance with visa application thru email and phone calls including the final checking of application prior to submission.
- Provide administrative work in visa office center.
- Assess the applications for migration / temporary entry to China in accordance with the Chinese Immigration Law and Policy.
- Other duties and any all reasonable directions as outlined by the Officer-in-charge.
- Maintain accurate and complete details of client records across all relevant database.