Front Office Manager

Job summary
Manage Front Office operationEnsure visitors receive a heartwarming welcomeSupervise and lead the team
Job seniority: mid-to-senior level
Responsibilities
• Act as the 'face' of the company• Manage all front desk activities• Handle calls, reservations, and guest services• Deal efficiently with complaints• Ensure professional and friendly service to customers
Requirements
• Proven work experience as a Front Office Manager for minimum of 2 years or 4 years in a managerial role• Diploma/Bachelor's degree in hospitality management or relevant field• Proficiency in English (oral and written)• Solid knowledge of OPERA Hotel System and proficient in the use of Microsoft Office• Excellent communication and good writing skills• Effective leadership skills• Open-minded, problem solver, and organizational abilities