Front Office Supervisor

 • At all times is expected to lead by example - their behavior, speech and appearance must be without fault.  Their treatment of staff must be courteous and discretionary.  
• His/Her guest service standards must be as the benchmark that set the levels to be attained by all hotel staff         

•  Ensures that all Front Desk personnel welcoming guests as soon as they arrive with great care and attention.
•  Encourages customer loyalty by building friendly, personalised relationships 
•  Ensures that administrative procedures never take priority over guest relations
•  Anticipates guests' needs and takes them into consideration  
•  Handles any guest complaints and/or remarks; provides a response as soon as possible
•  Has an impeccable attitude which conveys the image of the brand and hotel