Frontliner Customer Service Care Center

Job Requirements:
Min D3/S1 any major With GPA 2,75
Clear Articulation and good communication in Bahasa
Experience in sales
Experience in Customer Service area
Typing skill with WPM 50 & Accuracy 90%
Has Sense Of Empathy, Energetic & Agile, Details oriented, Adaptive with any dynamic situation / change
Vaccinated : 2 Dose
Min. Fresh graduate and max 2 years in the same position (entry level)
Able to speak English with minimum passive communication
Ready to work in shifting mode if requested
Job Scopes/Descriptions:
Guide our consumer and partners in using our products (i.e. Educate consumers and partners on the products, promotional campaigns, as well as troubleshooting when they have difficulties)
Manage service enquiries and disputes arising from our consumer and partners,
Provide excellent Customer Service to our consumer and partners base. (i.e. Resolve consumers and partners problems quickly and effectively with empathy and care)
Maintain good relationships and community building efforts with our consumer and partners
Support project from all verticals including registration, acquisition, and sales transaction (i.e. Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc).