Gostore Merchant Finance Operations Associate

Job Description

About the Role
As our GoStore MerchantOperations Associate, you will help to ensure smooth processes and timely delivery of all GoStore transactions. You will take full responsibility for merchants fund settlement and logistics shipping cost policies and processes. Also conduct data analysis to support Merchant Operations team to drive improvement to provide the best merchant-partner experience for our GoStore platform.

What You Will Do

• Work with finance team on fund settlement and all payment related workstreams
• Work with logistics partner on shipping cost payment process
• Improve settlement processes to increase efficiency and improve merchant selling experience on GoStore
• Be the key go-to person on GoStore fund settlement and logistics shipping fees
• Perform data analysis, provide reports and improvement suggestions to improve performance and provide best merchant-partner experience on our GoStore platform

What You Will Need

• At least 1 year of experience relevant experience in the e-commerce or financial services industry
• Expert in Excel or similar data analysis tools
• Good analytical skills and is comfortable in managing a lot of dataset
• Experience in managing cross-functional project
• Comfortable working in a fast-paced environment

About the Team
In the Commerce Enablement team, we consistently strive to implement solutions that allow our merchant-partners in Indonesia (and the greater Southeast Asian region) to sell their products both online and offline. We also work to improve the merchant-partner experience by product innovation and integration with the rest of the Gojek ecosystem.
Our Strategy & Growth team, part of the larger Commerce Enablement stream, currently comprises Merchant Support, Merchant Experience, Merchant Engagement and Merchant Development teams. Our portfolio of products include merchant-facing solutions that aid our subscribed merchant-partners in fortifying and scaling their business operations. Southeast Asia is a highly dynamic market, where products have to react promptly to market trends and shifts, and where our team members need to be flexible in experimenting and iterating fast. With that in mind, our team’s challenges span operational hurdles to complex strategic perplexities that all revolve around driving the company’s business growth and scalability. To tackle these challenges, we move quickly but conscientiously, always relying on data-driven information to fuel our strategic decisions that’ll ultimately affect the larger organization.
This COVID era has been hard on all of us. Off-hours, we are doing our best to stay in touch and continue to bond through fun, playful online activities. Our team has a particularly positive and conducive working culture, where we’re piloted by our belief that teamwork makes the dream work. We also allow our members to take on a greater sense of ownership, where they can manage their own work hours so long as they deliver the expected results on time. Once COVID is over, we are looking forward to resuming our regular team-wide social activities such as dinner-and-drinks evenings and team off-sites.
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2021, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.