Guest Service Agent

Job Description For Guest Service Agent

Hotel Name
Job Description

• Deliver service excellence, from check in to check out and everywhere in between
• Often be the first point of contact for guests and visitors
• Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel's facilities to taking reservations and maintaining guest accounts
• Provide guests and visitors with local information from your vast array of knowledge regarding the neighborhood attractions and amenities

• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
• Strong communication skills and pride in personal presentation
• A passionate person who is able to make both their colleagues and guests smile
• Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
• A genuine customer service focus and a strong dedication to always making our guest's smile during their stay