Guest Service Supervisor

The Ascott Limited is a subsidiary of CapitaLand, a Singapore company that has grown to be one of the leading international serviced residence owner-operators in America, Asia Pacific, Europe. The company's brands include Ascott, Citadines, Somerset, Quest, The Crest Collection and lyf. 

RESPONSIBILITY:

• Delivers excellent service by handling good and well-coordinated reservation (system-based) and manage guests' account & information.
• Handles and records guest comments and complaints, may refer issues to Manager when necessary, and relay guests' messages to respective divisions promptly.
• Provides any tourism information related to apartment's surroundings.
• Manages and ensure daily operational of Guest Service Officers run well and smooth
• Perform any other duties as required and directed by the Guest Services Manager or Management.

REQUIREMENTS:

• Minimum Diploma (D3) from Hotel Management major and has 2 years working experience in Hospitality industry is more preferred; Have a good knowledge in Hospitality Industry
• Good command of English (spoken and written) and computer literacy
• Perform good leadership & excellent communication, service-oriented, and has willingness to learn
• Able to work multi-tasks and under pressure, adaptable, high initiative, discipline, meticulous, well-organized
• Willing to work with SHIFT-based, include working on public holidays, and placed in any property