AlamatWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
A Guest Services Officer - Fitness Club is responsible for conducting fitness programs and assessments to deliver an excellent Guest and Member experience while promoting the facilities and ensuring compliance with health and safety regulations.
What will I be doing?
As a Guest Services Officer - Fitness Club, you are responsible for conducting fitness programs and assessments to deliver an excellent Guest and Member experience. A Guest Services Officer - Fitness Club will also be required to schedule adequate staff coverage. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Knowledgeable about the products and services offered in the Fitness Centre and Spa
- Manage all financial transactions (credit cards and cash) and general administration at the reception
- Handle issuance of towels and locker keys and minimize loss of items
- Handle sales of health and retail items offered at the reception
- Solicit feedback from guests to share with Fitness Club Manager
- Ensure that Fitness Centre Members and Guests receive efficient, friendly, consistent, and personalized service
- Ensure the safety of Team Member, Fitness Centre Members and Guests at all times
- Ensure cleanliness of the Fitness Club, changing rooms and pool area (including deck chairs, cabanas and umbrellas)
- Coordinate with the Pool Bar team to provide assistance on agreed level of service at the pool (including the serving of ice water and cold towels on arrival)
- Ensure that the pool is maintained to the highest standards, which requires the engagement of external vendors to provide specialized equipment and expertise in pool cleaning
What are we looking for?
A Guest Services Officer - Fitness Club serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Relevant, current, and valid qualifications
- Strong customer awareness and focus
- Excellent interpersonal skills and the ability to communicate with Members and Guests
- Good knowledge of up-to-date approaches to health and fitness
- High level of personal hygiene and grooming standards
- Positive attitude
- Passion for health and fitness
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in fitness industry
- Experience in personal training
- Knowledge of diet and nutrition
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
