Responsible for overseeing daily housekeeping activities which include assigning tasks to teams, inspecting guest rooms and public areas ensuring they meet established standards. He/she will also manage inventory ensuring all supplies and equipment are available for the Housekeeping Team. He/she assigns daily, weekly, monthly housekeeping tasks, schedules daily cleaning assignments ensuring adherence to the departmental performance plan.
Other key responsibilities will include and not limited to:
- Developing and putting into operation the current system and technical advancement in the field of laundry operations.
- Oversees team’s performance daily. Motivate team members and resolve any issues that occur on the job.
- Conducting inspections of guest rooms and public areas to ensure that they are clean and orderly.
- Training new team members on proper techniques for various cleaning tasks such as crystallization, cleaning guest rooms etc.
- Evaluating the quality of work performed by team members and providing feedback where necessary.
- Performs cleaning duties when there is a team member shortage.
- Responds to guest complaints and special requests.
- Responds to special requests from guests.
- Ensures SOPS, and brand standards are adhered to at all times.
- Determining the number of team members needed to complete tasks within a specific time frame and then assign these tasks accordingly.
- Coordinating with other departments (front office, laundry, engineering, and F&B) to ensure that cleaning tasks are completed efficiently and effectively.
- Prepares daily, weekly, and monthly reports.
- Ensures compliance with safety and sanitation policies in all areas.
- Monitors team members' performance and take corrective actions when necessary to help improve performance levels across-the-board.
- Scheduling team members’ work hours and communicating any changes to them.
- Ensuring that supplies, materials, equipment, and linen are available for use by team members in their work.
- Manages the inventory and order supplies as required. Issue and control supplies and equipment.
- Conducts monthly inventories of linen and OSE.
- Any other duties as assigned from time to time.