Hozpitality - Concierge Supervisor

Job summary
Respond to guest requests for special arrangements or servicesGather, summarize, and provide information to guests about the property and surrounding area amenitiesAssist management in hiring, training, scheduling, evaluating, counseling, and coaching employees
Job seniority: entry level
Responsibilities
• Respond to guest requests for special arrangements or services• Follow up with guests to ensure satisfaction• Provide information to guests about the property and surrounding area amenities• Answer, record, and process all guest calls, messages, requests, questions, or concerns• Contact appropriate individuals or departments to resolve guest issues• Review shift logs/daily memo books and document pertinent information• Monitor inventory and order office supplies• Notify Loss Prevention/Security of any guest reports of theft• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees• Report accidents, injuries, and unsafe work conditions to manager• Follow company policies and procedures• Welcome and acknowledge guests according to company standards• Speak with others using clear and professional language• Develop and maintain positive working relationships with others• Ensure adherence to quality expectations and standards• Perform other reasonable job duties as requested by Supervisors
Requirements
• Ability to provide excellent customer service• Excellent communication and interpersonal skills• Strong problem-solving skills• Attention to detail• Ability to lift objects weighing up to 10 pounds• Ability to stand, sit, or walk for an extended period of time
Key Skills Needed
• Customer service• Communication• Problem-solving• Attention to detail