Summary of Work Activities and Responsibilities:
Under the supervision of the Assistant to the Director / HROD Quality Review and Design Section Head, the HR/OD Data and Quality Management Officer establishes and monitors the OPT&OD’s quality assurance standards, in coordination with the different sections of the Office. The position assists in developing test plans and test cases to ensure high-quality solutions are provided.
The position’s main function is to assist the organization operate at its optimum by ensuring that concerns are properly tracked, the queueing process and service level agreements are managed properly, and trends are analyzed to improve current ways of proceeding.
Main Duties and Responsibilities
I. Data Governance and Management
- Assists in designing, developing, implementing, documenting, and evaluating the OPT&OD’s data governance structures and Quality metrics framework, in alignment with the University strategy and Quality assurance frameworks.
- Conducts validation exercises to determine the accuracy, reliability of OPT&OD’s data, and the applicability of its data governance, and metrics management in its various functions.
- Performs data mapping and cross referencing of information from various HR databases and sources to track employee movements, position, and organization changes.
- Conducts data mining to draw out trends, generating new insights into the OPT&OD operation, and provides recommendations to address or sustain the generated insights.
- Tracks organization and employee profiles which includes workforce complement, job specifications/profiles, and job levels, performance distribution, promotion status, and provides insights per cluster, job family, and sub-family, and recommends strategies on how to improve the optimal work level of the units and the University.
II. HR/OD Quality Assurance Support
Assists in conducting audits and studies on OPT&OD policies, systems, processes, and documentation as it relates to organization and employee capability and development, ensuring compliance with government regulations, University standards, and international standards.
Proposes programs and designs systems related to organization and employee capability and development to improve the current ways of proceeding, in coordination with the respective groups and sections in the Office.
Attends to concerns of the units and proposes preventive mechanisms and/or risk mitigations.
III. HR Client Partnering
- Keeps track of updates and developments that affect the University as an organization, including its employees, and provides feedback to the administrators on how to anticipate and manage its possible impact.
- Serves as a partner to an assigned cluster/school leadership team on initiatives that require HR/OD expertise and services. Meeting with the cluster’s leadership team regularly to help identify successes and areas for improvement, achievement of set organization and HR goals.
IV. Office Management Support
- Serves as OPT&OD information system administrator coordinating system requirements which includes functionalities and settings, etc.
- Manages and maintains relationships with OPT&OD partners, and builds network with various vendors for possible partnership to develop, customize, and improve delivery of services and outcomes.
V. Performs other related duties required by the immediate supervisor and/or authorized representatives.
*The complete details of the job description (JD) will be sent upon the initial processing of the application