Income and Cost Auditor

Main Duties

Administration

·         To ensure that all daily revenues that should be received by the hotel have been received and properly recorded in accordance with the hotel’s  policies & procedures and local regulations. Audit all the revenue related operational transactions. To assist the Chief Accountant in all stages within the income audit function leading to the preparation of all monthly financial reports and analysis in a timely and accurate manner. Under the manual for this position, to maintain and update it as required.

·         Note : In the Income Auditor’s monitoring and checking functions, he/she has full authority to issue directives (after approval by the Assistant Director of Finance/Director of Finance) in areas as stated below :

o    Procedures for cashiering

o    Handling of cash float

o    Check for overages and shortages

o    Direct postings of miscellaneous charges

• Maintains organised files of all pertinent audit records
• Prepares bank deposits of all checks and cash, to ensure that all cash collections are deposited intact.
• Prepares Official Receipts for all cheques and cash received.
• Prepares the General Cashier’s Daily Report by entering the day’s detailed cash collections and all terms of payments received for review.
• Prepares and submits such foreign exchange control reports as may be required by local law.
• Maintains up-to-date, well organised files in support of all payroll input, tax and other withholdings.
• Ensures all payroll deductions are processed within the pay-run.
• Ensures that the master file is reconciled against the manual record before processing.

Customer Service

• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
• Ensures all employees provide a courteous and professional service at all times.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• Maintains positive guest and colleague interactions with good working relationships.

Financial

• Understands thoroughly Hyatt International objectives in Income Audit as to provide an effective auditing system for all hotel revenues and receipts.
• Provides a summary of the revenues required by the Accounting and Control Division to prepare daily and monthly reports.
• Provides Heads of Department with the revenue figures necessary for them to operate their individual profit centre’s profitability.
• Provides a system of monitoring the data input by operation level personnel.
• Ascertains that all daily revenues that should have been received by the hotel have been received and properly recorded.  In doing so, the work of Night Audit, Front Desk, and the Food and Beverage Cashiers is being audited.

·         Bring to the attention of Chief Accountant/Financial Controller any irregularities in the revenue postings as soon as these are known.

·         Audit daily revenues and statistical information from POS to ensure the accuracy of transactions and of supporting documents.

·         Balance daily basis the Guest Ledger, Deposit Ledger and Package Ledger in Opera to Scala.

·         Verify all transactions in Guest Ledger.

• Audits daily Rooms and Food and Beverage revenue summaries and their supporting transaction reports of the Night Audit Process.
• Audits revenue from other Operated Departments such as Garage, Recreation Pro shops, Laundry and Business Centre for completeness.
• Ensures that all the day’s Banquet revenue has been recorded.
• Checks the daily General Cashier’s report against recorded cash movement.
• Monitors cashier shortages/overages and investigates any substantial amount and bring to the attention of the Financial Controllers office.
• Verifies that the computerised Daily Report reflects completely all of the day’s transactions.
• Reviews paid-outs and allowance vouchers for reasonableness, proper approval, and supporting documentation.
• Verifies supports for complimentary and house use rooms and for rooms charged at rates varying from the rack potential.
• Spot checks the accuracy of regular and contractual room rates in the system.
• Reviews all house use and entertainment checks for propriety and ensure that they are signed and authorised.
• Audits all Food and Beverage outlets checks on the List of Negative Check Lines for explanation and approval by Outlet captain’s/automatic kitchen orders.
• Audits the List of Voided Restaurant Checks for proper approvals and explanations.
• Checks the sequential use of Food and Beverage checks, foreign exchange vouchers, official receipts and to investigate any missing or irregular forms.
• Reviews the guest ledger balances daily and research questionable movements.
• Investigates late charges and skippers.  All details should be forwarded to the Credit manager for further action.
• Ensures that all employees’ City Ledger Accounts are closed at month end.
• Carries out surprise checks of rooms, fitness centre attendance, car park and recreation collections, etc.
• Carries out surprise cash counts of cashier’s floats.
• Carries out surprise foreign currency counts.

·         Check daily the Housekeeping discrepancy report and notifies the respective employees for any concern.

• Monitors the organised execution of the night audit program by Front Office personnel.
• Provides summary reports of the costs required by the Accounting and Control division to prepare daily and monthly reports.

·       Verifies all of the days noted payments.

·       Deposits payments and ensures adequate supply of house funds and small change for all Office Clerks-Cashiers.

·       Collects, with an assigned witness, all Front Office remittance envelopes from the drop-safe and to verify them against the Front Office daily witness sheet.

·       Counts, together with the witness, cash, checks and credit card vouchers and verifies them to the Front office computerised remittance report details.

·       Provides Front Office with required change and to anticipate and plan for extra change for busy weekends or holidays.

·       Reimburses Front Office for disbursements made by them (due backs).

·       Secures approval from the Financial Controller to update foreign exchange rates at the Front Office according to daily bank information.

·       Disburses petty cash requests and IOUs that have been approved by the Director of Finance.

·       Monitors and follows up on all IOU requests and ensure that they are cleared within the stipulated date.

·       Ensures that the combination to the General Cashier’s safe is not known to anyone other than the General Cashier.

·       Ensures that encashment of employee’s personal checks and cash advances are made only if they have the approval of both the General Manager and Financial Controller.

·       Adds and balances house bank daily.

·       Maintains custody and supports of unclaimed wages.

·       Assists, when required, in carrying out surprise cash counts.

Personnel

• Through hands-on management, supervises closely all cashiers in the performance of their duties in accordance with policies and procedures and applicable laws.
• Delegates appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
• Develops and assists with training activities focused on improving skills and knowledge.
• Monitors employees’ morale and provides mechanisms for performance feedback and development.
• Assists to conduct annual Performance Development Discussions with employees if required and supports them in their professional development goals.
• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
• Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

Other Duties

• Attends and contributes to all training sessions and meetings as required.
• Is knowledgeable in statutory legislation in taxes, employee and industrial relations.
• Exercises responsible behavior at all times and positively representing the hotel team and Hyatt International.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
• Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Accounting function as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

Core Skills

·            Produces Quality Work

The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt’s standards and processes

·            Achieves Results

The ability to identify priorities, solve problems, produce desired results and be accountable for commitments

·            Promotes Teamwork and Collaboration

The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives.

·            Communicates Effectively

       The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others.

·            Shows Initiative and Resourcefulness

The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically

·            Focuses on Customers

The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction