It Engineer / Infrastructure & Operation Support

Qualification       
- Bachelor's degree in Information Technology, Computer Engineering, Computer Science.       
- Applicable professional qualification, such as Microsoft, Oracle, or Cisco.      
- Extensive experience with IT systems, networks, and related technologies.      
- Solid knowledge of best practices in IT administration and system security.       
- Strong analytical and problem-solving skills.       
- Excellent interpersonal and communication skills.       
- Firm grasp on IT infrastructure and operations best practices and security management skills.       
- Ability to work well under pressure and meet deadlines in multiple assignments       
- Ability to communicate in an understandable, polite and friendly manner with service mind       
- Ability to work 24x7 as required       
- Willing to contribute and work as a team      

Scope of responsibilities/job description:       
- Monitoring and maintaining networks and servers.       
- Upgrading, installing and configuring new hardware and software to meet company objectives.       
- Implementing security protocols and procedures to prevent potential threats.

- Creating user accounts and performing access control.       
- Developing data retrieval and recovery procedures.       
- Supervising and mentoring IT department employees, as well as providing IT support.       
- Execute the day-to-day activities for supporting Production control system.     - Trouble shooting problems hardware, software, network.       
- Provide the readiness of IT resource for end-users such as client computer, network, printer and so on.      
- Contact  vendors of software, hardware, datacenter and telecom products.       - Actively respond to incidents and requests.    

Experience requirement:                 
- Minimum 5 years in Infrastructure & IT administrator and IT Helpdesk support                 
Skills/Competency                 
- Good English communication skills (both spoken and written).                 
- Good working knowledge of Windows server and storage                  
- Knowledge of Microsoft platforms or technology and other common desktop applications.