It Helpdesk Staff (Surabaya)

Job Description :

• Complete incoming requests and reports ticketing and direct actions from users in the office Centralize, Regional and branches around Surabaya
• Ensure all requests and reports must be recorded in
  Ticketing System
• Support Data Center in Surabaya, and coordination with the team in Jakarta

Job Requirements :

• Bachelor’s Degree in computer science, Informatics Engineering, Information Systems
• Minimal 1 years of relevant experience at IT Helpdesk or Infrastructure (fresh graduate are welcome to apply)
• Tech savvy and understand IT skills such as Join Domain on Windows10
  Installation, troubleshoot PC/NB Windows10, Printer Installation & Troubleshooting, Proxy Settings, CCTV software installation
  - Office365: Installation, troubleshooting, updates
  - Remote Tools: Anydesk, VNC
  - TCP/IP Configuration (basic)
  - Message/Chat Tools: Microsoft Teams
• Willing to be placed at BAF Surabaya, and candidates with domiciles in Surabaya and surrounding areas are preferred
• Contract outsourcing and willing to take part in a training program in Jakarta Head Quarter