It Solution Architect

Job Description:

• Assessment for customer current pain point, business objective and IT requirement.
• Design IT Infrastructure especially in IT Service Management (ITSM) Solution Architect based on assessment.
• Create topology, Build of Material and proposal.
• Give presentation to customer in form of product or solution presentation.
• As customer trusted advisor to give the best IT solution.
• Support around 5 to 10 sales person.

Requirement:

• Minimum Diploma or Bachelor Degree in Computer Science, Information Technology, Electrical Engineering or related. GPA 3.0 and above.
• Experience in designing and implementing complex solutions for enterprise-level projects.
• Familiarity with project management & ITSM methodologies and practices, as Solution Architects often work closely with project managers to ensure successful project delivery.
• In-depth knowledge of ITSM tools and platforms.
• Familiarity with ITSM software, such as ServiceNow, BMC Remedy, or others.
• Understanding of ITSM-related technologies, including configuration management, incident management, problem management, change management, etc.
• Strong architectural and design skills, particularly in the context of ITSM solutions.
• Ability to design solutions that align with business goals and requirements.
• Certification in IT Service Management frameworks such as ITIL (Information Technology Infrastructure Library) is preferably,
• Have a very good communication and presentation skill.
• Basic / Fluent in English.
• Willing to do business trip.