It Support

Job Description:

• To provide dedicated operational support for broad range of IT users including VVIP within certain location such as Jakarta office.
• To extend the support via remotely and/or beyond normal office hour and/or outside office location when required.
• As extension from the specialized IT group on site, provide operation and project support to network infrastructure, CCTV, Data Center, etc. relevant to the supported location (e.g. Jakarta Office). Liaise with Service Desk and the respective team.
• Comply with all company Policies, Standard and Procedures
• Fulfill service request, resolve incident and problem from the IT users in the supported location (office building and/or company-supported resident).
• Manage and responsible for the corporate endpoint device relevant to the supported location (laptop, desktop, monitor, feature phone, smart device, printer, desk phone). It covers from the process of asset inventory, storage, provisioning, assignment, withdrawal, and disposal.
• Perform software asset management in the supported operating system (Microsoft Windows Operating System, MacOS, iOS/iPadOS and Android) which include OS imaging, enrollment, software installation, license assignment, and support.
• Provide support for event or meeting with the related conferencing system (projector, wireless presentation, sound, lighting) on the meeting room or other requested location
• The support extends the service to administer and support backend services such as (but not limited to) RADIUS user management, Wireless Access Points, Network, Wiring, CCTV System, and non-IT service such as Physical Access Security and Indoor Lighting System
• Liaise with Service Desk and relevant specialized IT support group on-site.
• Escalate request, incident, or problem to the relevant third-party support through the appropriate channel agreed.
• To coordinate with third party support for incident/problem/request escalation

Requirement:

• Bachelor’s degree in Information Technology. Computer-related major
• 3-5 years of experience in supporting end-user computing device and software. Experience in mass OS imaging with supported software; Exposure to Endpoint Management system to manage device and software; Prefer for broad exposure to other IT domain such as system administration for network appliance, CCTV, and Server.
• Exposure to support senior management or VVIP user.
• Working knowledge of Windows Client OS, iOS/iPadOS, Android and MacOS. Decent understanding of common service within end user environment such as DHCP, DNS, Active Directory, GPO, Web Filtering, Antimalware.
• Leads with integrity and respect; Excellent analytical, technical skills and auditing techniques (i.e. Operations, Investigation, IT internal control);
• Ability to work effectively with diverse populations and to engage in a collaborative, results-oriented team environment; Exceptional ability to work on and manage multiple projects and responsibilities effectively; Has initiative, planning & organising skills, interpersonal skills, teamwork, client focus; communicative, and able to work under pressure are preferred character traits.
• Strong presentation, verbal and written communication, and interviewing skills; Must be capable of presenting results to senior management.
• Excellent communication skills in English both verbal and written and computer literate.