Job Opening: GM Operations - Nusa Tenggara Timur Based (Executive Jobs)

Job Descriptions

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all heads of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures, and service standards.
• Lead all key property issues including capital projects, customer service, and refurbishment.
• Handling complaints, and overseeing the service recovery procedures.
• Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long-term strategic goals for the property.
• Developing improvement actions, carry out costs savings.

Requirements

• Minimum of 10 Years Solid Experience in Hotel or Resort Operations
• Experience in Minimum 4 Star Hotel or Resort Operation
• Management skills and extensive hands-on experience.
• Available to work when needed, including weekends, holidays, and nights.
• A university degree in hotel management or a related field
• Experience in opening, managing or re-positioning a hotel with a clear track record
• Excellent Computer Skills
• Excellent Communicator
• Fluent in English is a MUST
• Willing to Relocate to Nusa Tenggara Timur Area