Junior Customer Success Executive

As a fully distributed company, our entire team works remotely, so you will have the chance to be based anywhere you want. We work in WIB timezone (and here is a sneak peek of our culture & values)

At RevoU, we are on a mission to transform the state of higher education in Southeast Asia, and together with it, the lives of millions of people.

We are building a more effective alternative to traditional universities and vocational schools, rethinking how education should serve both students' and employers' needs in Indonesia's booming digital economy.

Working hand in hand with industry leaders, top companies, and learning scientists we develop together the most effective programs to deliver the learning that today’s job market needs. We obsess about our students' success and are relentlessly driven by unlocking each student’s full potential, regardless of their background.

In our first 3 years, we have already helped thousands of students transform their careers in our journey to become the leading higher EdTech player in Southeast Asia. Our relentless focus on student success allowed us to build our reputation as the best platform to learn the most in-demand skills for today's rapidly changing economy.

In business terms, this is translating into a triple-digit growth trajectory (y-o-y) of our top line, combined with positive unit economics and overall profitability on our bottom line.

If you are looking to have a real impact on people's lives by educating them to change their professional lives for the better, we might have a role for you!

Apart from running our own program, we also participate in the government's efforts to better the Indonesian workforce, by contributing through the Kartu Prakerja program by the Coordinating Ministry for Economic Affairs. This program aims to develop workforce competency and increase the productivity and competitiveness of the Indonesian workforce.

As a Junior Student Success Executive, you will be expected to operate with a proactive and student-centric approach, actively engaging with students to understand their needs and challenges and providing personalized support and guidance to help them complete the course. You will collaborate closely with internal teams to gather feedback, implement improvements, and contribute to the continuous enhancement of the program. Key operating principles include responsiveness, empathy, resourcefulness, and a commitment to fostering a positive and supportive learning environment for all students.

By embodying these key skills, competencies, and operating principles, you will play a critical role in driving student success and satisfaction within our program.

More specifically this role will be responsible to:

• Actively engaging with students to understand their needs and challenges
• Providing personalized support and guidance to help them complete the course
• Collaborate closely with internal teams to gather feedback, implement improvements, and contribute to the continuous enhancement of the program.
• Key operating principles include responsiveness, empathy, resourcefulness, and a commitment to fostering a positive and supportive learning environment for all students.

In order to be successful in this role, we are looking for someone who has and/or is strong at:

1. Effective listening skills with a high level of empathy. As a trusted contact for the students, you will handle various complicated issues from the students. We believe that half of the problem is solved when you listen actively. Going even further, we believe that good listening is not enough. You need to have a high level of empathy to understand them and provide the best customer experience for the students.
2. Communication skills. You will help guide our students to find solutions to their problems. Sometimes you need to deliver news that is hard to swallow and having great communication skills will help you to thrive. On the other hand, you will work with various different teams internally to solve the problem and you need to be communicative to ensure we come to the best solution available.
3. Proactive and resourceful problem-solving. In this role, you'll need to anticipate challenges and actively seek innovative solutions. Being proactive means taking the initiative to address issues before they escalate, while resourcefulness involves creatively leveraging available resources to overcome obstacles and ensure student success.
4. Ability to work effectively both independently and as part of a team. You'll be adept at navigating tasks autonomously while also seamlessly integrating into collaborative efforts with internal teams. This versatility ensures efficient progress towards our shared goal of enhancing student success and program effectiveness.
   
5. Attention to detail. One of our cultural values is a high standard and it has been the key to our success. You will need to enjoy double-checking your work in order to thrive in this role. In short, you need to live by the motto “The devil is in the details”.
   
6. Other: Familiarity with Customer Success / customer service / front desk role will be a huge plus.

Our first promise - the ride of a lifetime

You will be joining the company in its most exciting phase, where things will move and change at a crazy pace and where the impact you will have on the overall business trajectory will be huge.

Our company growth will mean much faster career growth than other companies of similar size. Our most talented junior employees who joined us 4 years ago, are for example now in charge of entire teams, working on some of the most exciting strategic and operational topics within the education industry.

The second promise - a good place to work

We are building a company that takes the growth of its employees on the same level as that of its students. It’s our mandate to make every one of our employees perform at the maximum of their capacity so that they can do here, at RevoU, the very best work of their lives. In practical terms:

You can read more in our Culture manifesto

The third promise – you will feel proud about your work

We believe that finding a fulfilling career should be among the most important priorities in one's life and that today’s job market offers endless opportunities to change the lives of many, for the better. You will play a fundamental role in making this possible.

And nothing will beat the sense of accomplishment once you will see that happening. Especially once you see that happening at scale.

You can see the impact we had on some of our students by reading some of their reviews

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These are 3 most important promises we are making to you.

If you are looking for typical ‘startup’ benefits: flexible working environment, a very attractive package, premium health insurance, etc => we are offering you all these benefits as well

But don’t join us for these, join us first and foremost for the 3 reasons above.