AlamatTo achieve the sales targets, market penetration for all categories of products & to maintain customer relations.
Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.
Research key customer wants and needs.
Suggest solutions that answer Key customers’ needs and wants.
Ensure the ordered products are delivered in a timely manner.
Serve as contact point for key customers and internal teams.
Resolve customers complaints in an effective and respectful way.
Gather, report and communicate customers feedback on service, technology and product delivery.
Research and source new potential clients.
Measure, track and analyze Key Account metrics.
Create reports for upper management.
Keep abreast with industry and market trends and best practice.
Create a JBP for key customers.
Possess at least a Diploma or Degree in Business Management or Marketing.
Minimum 5 years of working experiences in FMCG environment.
Proven experience in Key Account management.
Monthly Incentive to be provided to Key Account Manager who achieve the individual sales target.
Good communication and negotiation skill.
Strong analytical and problem-solving skill.
Able to converse in English, Bahasa Malaysia and Mandarin (additional dialects would be an added advantage)
Ability to handle multiple key customers accounts.
Ability to think strategically about complex issues and develop recommendations and action plan.
Aptitude in networking and building relationships
Excellent time and project management skills
Ability to prioritize and meet critical deadlines
