Lead Of After Sales

Responsibilities:

• Lead and manage team consist of Customer Care, After Sales Support, and Customer Training
• Implement strategies and oversight the operational of After Sales process
• Ensuring efficiency and customer satisfaction 
• Monitor and analyze KPI
• Collaborate with cross-functional to enhance the overall product and service
• Foster a positive and collaborative work environment
• Oversee the handling of technical issues and provide guidance to the customer care & support team
• Evaluate the effectiveness of training programs and make continuous improvement

Job Requirement: 

• Bachelor’s degree from any major
• Proven experience in a similar role within the SaaS, POS is advantage
• Strong leadership skills
• Customer focus oriented
• Good communication skills
• Flexibility to adapt to a fast-paced environment
• Strong analytical and problem-solving skills
• Willing to be placed or work in our HQ in Batam