The Lead Technical Trainer reports to the head of Phincon IT training academy. Job responsibilities of the Lead Technical Trainer include:
- Assess and define requirements of trainers in accordance with training programs
- Coordinate with Resource Management team in the recruitment of Technical Trainers
- Onboard trainers
- Assist Program Management team in the preparation of training contents
- Manage trainers including scheduling, supervision, coaching & development, retention, etc.
- Define and maintain SOPs related to training
- Define and track metrics related to trainer performance and quality
- Collaborate with all stakeholder to achieve business goals
- Track and analyze trainer performance data and prepare reports
- Conduct training for selected programs