AlamatProvide staff competencies development services in all PTFI Division with high quality professional and technical services to culturally diverse range of customers. Contribute as professional team member to a largest team, at all times demonstrate behaviors that fully support Company Values and PTFI SHE policies and procedures.
The key duties and responsibilities of this position are:
- Demonstrate behaviors that match Company Values, follow, and apply PTFI SHE policies and procedures, in order to be a role model for development program participants.
- Competently provide and develop Staff Competencies services in field of expertise, in order to meet departmental need, PTFI customer development needs and quality standards.
- Assist to create and develop Staff Competencies services materials directly related to professional expertise ensuring such professional or technical competencies for each Job Position/stream/major to complete Staff competencies as needed.
- Assist to create and develop Staff Competencies services directly related to professional expertise ensuring such Staff competency assessment created accurately and completely assess the learning outcomes addressed.
- Ensure all resources to development staff in Staff Competencies are aligned for consistency and accuracy of information, and that all content is current and accurate and aligned with business direction.
- Ensure all resources to development staff in Staff Competencies maintained in the training system for accessibility and are protected for security.
- Professionally facilitate development of Staff Competencies meeting sessions with clients in order to meet departmental needs, PTFI customer development needs, and quality standards.
- Accurately record and report Staff Competencies development in agreed standard resource storage server so that all Staff Competencies developed are stored correctly and regularly reported.
- Provide Staff competencies advice according to approved quality standards, set policies and procedures, required time frames and allocated budget, in order to assist all OD groups to meet or exceed expectations.
- Provide service feedback to customers and individual clients on Staff Competencies development in a friendly, timely and professional manner, in order to help customers and individual clients achieve job targets and job competency improvements.
- Coach and mentor direct customer that competencies developed in order to help them develop the required level of professional job competency.
The key challenges in this position include:
- Consistently delivering professional services at the standard expected, within time frames.
- Managing feedback situations that vary from one-to-one feedback to group presentations.
- Effectively coaching direct customer/division and colleagues to reach the required level of professional competencies to be developed.
- Sensitively and professionally working with colleagues and learners from a wide range of cultures.
Minimum Requirements
Minimum Education and Experience
- Minimum undergraduate degree (S1) with minimum 2 years' work experience in competency standard.
- Preferably candidate with formal workplace training and assessment qualifications
Core Competencies (Knowledge, Skills & Characters)
- Proficient using MS Office (Microsoft Excel, Word and PowerPoint).
- Having experienced working in culturally diversity.
- Strong communication skills.
- Strong analytical thinking skills.
- Highly proactive and achievement oriented.
- Ability to work in a team.
- Fluent in English both oral and written.
Dateline : 24 March 2024
