Logistics & Fulfillment Specialist

Job description & requirements

Job description & requirements 

About SCI E-Commerce

Launched in 2014 in Singapore, SCI E-commerce is the leading and fastest-growing eCommerce enabler that provides full end-to-end eCommerce solutions for businesses & brands in Southeast Asia and China.

We have worked with prominent Fortune 500 brands, as well as local and global enterprises in establishing a strong online presence from their original brick and mortar stores. Our team provides services such as eCommerce store set-up, Campaign Management, Digital, and Social Media Marketing, Logistics and Shipping Fulfillment, and Service Quality Management to ensure steady revenue growth and visibility for our clients in the digital age.

Taking pride in the value we provide, SCI E-commerce have achieved operational excellence and are recognized by Tmall/Lazada as one of the Ecological Partner Enabler.

Join us now if you are looking to co-create your growth and learning in the rapidly growing eCommerce industry that brings you excitement and fulfillment in the job you do!

Responsibilities 

• Lead teams of Warehouse Fulfillment Executives working closely with internal and external stakeholders on daily e-commerce fulfillment operations handling 
• Oversee 3PL WHs on daily operational performances ensure the activities being completed on-time on target 
• Work cross functional teams aligning the business needs for operational planning with cost effectiveness 
• Monitor platform wise order creation, administration and shipping status, ensuring all orders are fulfilled according to the time frame 
• In charge fulfillment related troubleshooting to ensure the operations running smoothly 
• Manage overall inventory related activities (stock-take, stock adjustments, disposal, etc.) for inventory accuracy 
• Assist customer service team on post sales operations (return refund, 3PL last mile claim, etc.) to shorten the lead-time on case closures 
• Keep track of KPI performance and identify KPI deviations for corrective actions 
• Responsible for overall performance evaluations for platform enabler partner programs 

Operational Excellence & Project Management 

• Lead weekly operational reporting for local & regional business reviews 
• Assist monthly business review with all 3PL service providers 
• Define KPIs and setup SOPs and other ops guidelines for greater efficiency and service quality 
• Ensure all associated cost items are managed within approved budget
• Manage monthly billing reporting to ensure the invoices being processed on-time with 100% accuracy 
• Manage team for project executions and implementations (e.g. new business launch, stock migration, process roll-out, etc.) 
• Assist on identifying potential 3PL partners (warehousing, last mile service providers.) for Supply Chain Optimization team for RFP process from vendor selection, rates negotiation, final evaluation up to implementations. 
• Perform other job-related functions when required 

Requirements: 

• Holding at least bachelor’s degree in supply chain, logistics, transportation, operations, industrial engineering, or other relevant disciplines. 
• 7-10 years working experience, with at least 3 years in the e-commerce industry. 
• Strong knowledge in warehousing & logistics management, cross border freight forwarding and custom regulations. 
• Minimum 3 years of leadership experiences on team management and people development. 
• Strong in analytical and problem-solving 
• Knowledge of OMS and WMS 
• Excellent command of excel and google products (doc, sheet, ppt, etc.). 
• Results driven and self-motivated with the tenacity to perform in a fast-paced environment. 
• High moral standards and personal qualities of integrity, credibility, commitment to the business. 
• Excellent communication skills both in English and Mandarin 
• Based in residential country, able to travel around the regions (SEA & CN)

Skills

• Team Management
• Data Warehouse
• Google Apps
• Logistics
• Operations Management
• Simplified Chinese Language
• Microsoft Excel
• Traditional Chinese Language
• English Language

Culture

At SCI Ecommerce, we are nurturing, open, fast paced, passionate and adaptable.

Benefits and perks of working with us include:

Compensation: Competitive salaries
Lifestyle: Company outings
Progression: Professional development
Welfare: Quartal Annual Bonuses and open working spaces

About the company
SCI Ecommerce is Southeast Asia’s cross-border e-commerce enabler.