AlamatJob Description :
- Handling Merchant Complaints : Effectively manage and resolve merchant complaints related to transaction issues and products using our specialized system.
- IT Team Liaison : Act as a bridge between our IT team and merchants to facilitate swift resolution of technical issues, ensuring a smooth merchant experience.
- Maintaining Merchant Relationships : Cultivate and maintain strong relationships with our merchant partners, serving as their main point of contact for any concerns or inquiries.
- Monthly Transaction Data : Summarize and analyze monthly transaction data to provide insights and recommendations for improving Merchant Relations and business operations.
- Overnight Shift Work : Be prepared to work overnight shifts, including midnight hours, to ensure round-the-clock support for our merchants.
Job Requirements :
- Responsiveness : The ability to provide fast responses to merchant inquiries and complaints, ensuring their issues are addressed promptly.
- Maintaining Relationships : A talent for building and sustaining positive relationships with our merchant partners.
- Good Communication : Excellent communication skills to effectively convey information and build rapport with merchants.
- Initiative : A highly proactive and self-motivated approach to problem-solving and improving Merchant Relations.
- Pressure Handling : The capability to work effectively and maintain composure under pressure, especially when resolving urgent merchant issues.
- Microsoft Office : Proficiency in operating Microsoft Office applications for documentation and reporting.
- Fast Learner : An aptitude for quickly learning new systems and processes.
- Detail Orientation : A keen eye for detail to ensure accuracy in transaction data analysis and merchant communications.
- Data Analysis : Basic skills in data analysis to summarize transaction data effectively.
- Willing to work from the office in Alam Sutera, Tangerang.
