Ms dynamics CRM  

Assist project technical delivery/development manager for planning, developing, tracking,
implementing Microsoft Dynamics CRM application
 Lead / co-ordinate with team in functional requirements gathering, application technical
design/implementation, interface development, security review and support
 Will be involved in assisting in project tracking and controlling of application development
phases and activities in compliance to IT Application policies, standards and procedures
 Assist in managing business users, vendor and interface application team to ensure
successful delivery of projects
 Collaborate with cross-functional interface application teams
 Prepare, review and ensure application features & functionalities adhere to business
requirement and quality, including reliability, security and performance
 Prepare and maintain documentation which will include but is not limited to SOPs and
System Architecture Guides and Diagrams adhering to organizational templates, policies,
and standards
 Work with Testing team to formulate comprehensive system test strategy, test plan & test
cases to align with project scope, quality requirements and targets.
 Manage release Change Management. Ensure changes are completed according to the
project and/or release schedule.
 Assist to formulate implementation and deployment plan for system cutover.
 Support pre-project planning activities for technical delivery (eg. Requirement gathering,
Impact analysis, solutioning, cost estimation)

• Good interpersonal and communication skills, both verbal and written.
   System Analyst with CRM experience (MS Dynamics / Siebel / Salesforce) and integration
  with downstream.
   Experience in CRM modules for Customer Service Requests, Leads or Single Customer View.
   Experience with Microsoft Dynamics 365 Customization and Configuration
   Experience in designing and implementing integration with .Net C#, MQ and Batch file
   Solid experience in functional requirement management and end to end requirement
  analysis.
   Banking knowledge is a plus.
   Solid experience in business process modeling and functional design.
   Solid experience in object oriented design techniques, UML and object modeling
   Experience with Scrum or similar agile development.
   Excellent analytical skills (critical thinking, problem solving, and decision-making skills) with a
  history of driving the development of large software components.
   A passion for learning and the willingness to solve problems.
   A Bachelor in Computer Science, Computer Engineering, Information Systems or any related
  field with strong education in web technologies.

  A Big Plus
   Experience with regional CRM implementation
   Good business domain knowledge in Customer Onboarding, credit product and Telesales for
  retail customer segments