Officer Commercial Jakarta

Job Description:

• Provide accurate information regarding company services as per customer needs.
• Create orders in the system.
• Track, trace, and expedite the status and condition of customer goods, proactively responding to inquiries.
• Communicate customer requests during the execution of goods to other departments (operations/finance/related departments).
• Respond to and validate customer complaints and claims, forwarding complaint and claim information to internal departments.
• Prepare necessary documents for the invoicing process based on customer agreements and required supporting documents.
• Bridge communication between finance and customers to ensure timely payment according to agreements.
• Regularly report on customer performance achievements to direct superiors.

Requirement:

• Minimum Bachelor's degree in any field.
• Basic knowledge in the logistics field.
• Language skills: Indonesian & English (written & verbal).
• Interpersonal, execution, and target-oriented skills.
• Good communication and presentation skills.
• Proficient in operating Ms.Excel and Ms.Powerpoint
• Minimum of 1 year experience as a commercial officer in the logistics industry.