AlamatYou’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.
Officer Technical Service
Reference Code ID-YH-006-87063
As a Technical Services Officer, you will play a crucial role in maintaining our company’s reputation for excellence. Your primary focus will be on delivering top-quality after-sales service while adhering to established procedures. Additionally, you’ll collaborate closely with our sales and marketing teams to ensure seamless technical support for our clients.
Duties and responsibilities
- Implement and maintain high standards of after-sales service.
- Follow established operating procedures to ensure consistent quality.
- Address customer inquiries, troubleshoot technical issues, and provide timely solutions.
- Work closely with the sales and marketing teams to provide technical expertise.
- Foster a collaborative environment by sharing insights and best practices.
- Ensure alignment with company regulations within our matrix organization.
- Cultivate strong relationships with end users, including hospital Biomedical Engineers.
- Understand their needs, address concerns, and provide personalized support.
- Act as a bridge between technical aspects and customer satisfaction.
Professional competencies
- Min. Diploma 3 Biomedical Engineer (D3 ATEM) or majoring in Electronic or Technical.
- Proven experience in Technical Services, preferably in the healthcare or medical equipment industry.
- Excellent communication skills and the ability to build rapport with diverse stakeholders.
- Familiarity with standard operating procedures and a commitment to quality.
Personal competencies
- Ability to understand about technical product that related with principle of technology, diagram flow, block diagram and the operating of product/machine to equip Technician for perform service activities such as installation, maintenance and solving problem.
- The ability to understand and communicate in English (verbal and written).
- Ability how to provide better and standard service based on customer experience's journey that interacted with our Technical Service team. Starting from received inquiry or complain until closing the case.
What we offer
Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company.
2024-06-30
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