AlamatAs a Business Lead for the Merchant Services Team in GoTo Financial, you will play a pivotal role as the driver for business growth and product go-to-market in Onboarding and Support pod. You will have the playground to deliver the best seamless experiences to onboard our merchants and provide a delightful in-app help experience for them. Throughout this experience, you will build relationships with product, operations, sales, design and research teams. The ideal candidate will have experience in business and product management, project management, excellent communication skills, and the ability to work independently in a fast-paced environment
- Identify and define business opportunities that aligns with the overall merchant services business objectives
- Translate business opportunities into a fit problem statement and able to measure the priority of the problem
- Collaborate with Product Team to develop a merchant focused product in onboarding and support
- Develop Go-To Market plan and oversee the product adoption from funnel conversion rates and merchant experiences during the process.
- Monitoring the product life cycle and continuously improved the product with a data driven decision making process
- Engaged sales and ops team to deliver the best onboarding and support experience for merchants
- At least 5 years of working experience, experience in product and project management is a plus.
- Possess a strong sense of agency in navigating and creating clarity in ambiguous situations.
- Ability to break down complex problems, identify use cases and solutions, and thrive in unstructured environments.
- Comprehensive understanding of data, design, research, and business processes, with the ability to effectively collaborate with diverse teams.
- Strong analytical and quantitative skills, with the capability to utilize data and metrics to support requirements and features.
- Effective communication skills to articulate strategy, insights, priorities, and plans coherently to all levels of management.
- Meticulous attention to detail, with a commitment to upholding high standards and managing multiple, competing priorities concurrently with minimal supervision.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek, GoToFinancial and GoToLogistics ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
