Operational Assistant

Role and Responsibilities:

• Oversee the administration, operations, and management of the Learning Centre.
• Responsible for the growth and overall profitability of the Learning Centre (sales, marketing, and business development).
• Accountable for meeting sales targets.
• Make decisions with sound business judgment.
• Delegate tasks effectively to staff.
• Create a welcoming and comfortable environment for students and parents.
• Maintain cleanliness and conducive learning environments.
• Schedule classes and timetables.
• Attend to, respond to, and manage customer inquiries and requests.
• Provide excellent customer service to parents and students.
• Manage expectations of parents and students.
• Perform front desk and administrative duties.
• Ensure the maintenance of professional standards at the Learning Centre as determined by HQ.
• Conduct research related to marketing and business development.
• Deliver presentations.
• Be open to training and learning various job positions.

Requirements:

• Candidates should possess at least a Diploma, Advanced/Higher/Graduate Diploma (in any field).
• Candidates should have at least 2 years of relevant working experience.
• Experience working in schools or education settings is preferred.
• Preferable experience includes, but is not limited to, education centers, sales, retail, and food and beverage.
• Must have a genuine fondness for children.
• Ability to manage stress and handle difficult situations effectively.
• Candidates should possess a cheerful disposition and excellent communication skills at all levels and be customer-oriented.
• Strong managerial skills and good business acumen are necessary.
• Candidates need to be good team players with a positive "Can Do" attitude.
• Proficient in spoken English.
• Excellent computer skills, including proficiency in MS Office.