Operational Head - District Manager - Trainer

Operational Head:

• Overseeing daily business operations, Coordinating Production, Store Operations, Marketing, Supply Chain. 
• Developing and implementing growth strategies, through New Store Opening and online strategies. 
• Able to Maintain Customer Satisfaction. Training low-level managers and staff. 
• Researching and identifying growth opportunities. 

District Manager:

• Overview day to day shop sales performance and creating strategy for target achievement
• Analyzing Shop Performance (through Sales, ESP Audit and Mystery Shopper Audit report).
• Conduct weekly meeting with Cafe Supervisors
• Preparing daily sales reports and other reports required within due date
• Monitoring shop expenses associated with equipment repair, shop maintenance, utilities and other expenditures

Trainer/Operational:

• Melakukan pembuatan Training Plan.
• Membuat Report & Evaluasi Pelatihan yang Dibutuhkan berdasarkan Training  Need Analysis (TNA).
• Membuat dan Mengatur Jadwal Kegiatan Pelatihan.
• Membuat, Mereview dan Mengarsip Dokumen Pelatihan.
• Handle terkait Adminsitrasi Pelatihan.
• Mengumpulkan Training Need Analysis (TNA) seluruh karyawan.