Operations Agent

Role Summary:

Performs network and administrative duties on behalf of the Service Centre in order to process material (both inbound and outbound) and provide network and shipment information often within tight time-frames.

Main Responsibilities:

Portray a professional, courteous and helpful attitude in all dealings with internal and external customers Global Account Customer

Carry out any administrative task that is required for the Service Centre

Assist in ensuring operational practices and procedures are carried out effectively

Work with sub-contractors ensuring all activities are being carried out timely and meet service standards

Offer administrative and operational supports to Service Centre operations.

Work with other team-mates to perform and complete day to day activities

Process inbound material upon arrival and make sure material is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures

Process outbound material according to the latest processes and procedures

Capture information - and make available to the Network - information required for a shipment, piece or handling unit at the service center according to the standard procedures

Keep the process area clean and tidy and make sure it is ready for the next process cycle

Ensure that all relevant equipment is operating and take corrective actions where equipment failure and to be proactive through taking action where equipment is falling below operating standards

Expand knowledge of other roles within Operations in order to carry out these functions through a rotational shift mechanism.

Requirements:

Diploma Degree (or equivalent)

Software skills (Word, Excel, PowerPoint, etc.)

Excellent interpersonal and communication skills

Customer orientation

Experience and familiar with warehouse activities and working environment condition  

Driving License (A or B1)