Qa Staff (Operations Team) (Yogyakarta Area) (Contract-Based) (Hybrid)

We are looking for a QA Staff to monitor & evaluates our quality of CX team & also evaluate agents performance.

About Flip

Rafi, Luqman, and Anjar, who were college friends in Universitas Indonesia, started Flip as a project in 2015 to transfer payments to each other at a fraction of what banks would charge them. They are pioneers in the Indonesian market, with their technology now helping millions of Indonesians, both individuals and businesses, carry out bank-to-bank money transfers through a reliable and seamless app.

After five years of operations, Flip has helped Indonesians transfer money worth several trillions of rupiah and has received double-digit funding from respectable investors such as Sequoia India, Insight Partner, and Insignia. Flip’s ultimate mission is to give Indonesians access to one of the most progressive and fairest financial services in the world.

At Flip, we always strive to provide the fairest place for you to work, learn, and grow with talented and fun people in various opportunities to advance your career and get fair rewards. We believe that we have to treat employees, customers, and all stakeholders fairly and respectfully. Fair treatment for employees means we establish clear goals, facilitate our employees to achieve them, and value their contribution to the company with equitable benefits.

What you'll do:

• Monitoring daily quality in the CX team
• Evaluate the agent's performance & give improvement/feedback
• Excellent analytical thinking skills in CX
• Advanced coaching & communication skills to CX agents
• Design evaluation program for CX team
• Target oriented
• Daily, weekly, & monthly basis reporting
• Be PIC of the CX team

What you'll need:

• Bachelor Degree from any major
• Able to use google sheet, formula, familiar with QA tools & apps, internet, and basic reporting.
• The ability to put the interests of our customers (external and internal) as the basis of all activities.
• Good team player, positive attitude, eagerness to learn
• Driven and motivated
• Excellent communication capability
• Detail-oriented and strong analytical thinking is a must
• Has an experience in a start-up environment, preferably in the financial services area or KYC related
• Has experience in handling QA processes for Operations teams at least 3 years
• Domicile in Jogjakarta areas
• Available for 3 month's contract