Quality Assurance Call Center

Job Description

• monitoring and evaluating all Call Center agent
• reporting data
• analyzing data

• Having an experience min 2 years for customer service/Call Center, or 1 year as a Quality Assurance Call Center

• Fluent in english (spoken or written)

• Have a strong analyze skills and detailed oriented

• Can work under pressure

• Have a good communication skills

• Extensive skills on qualitative & quantitative data analysis and reporting

• Must able to conduct a presentation on the analysis results