Quality Assurance Collection

Job descriptions

• Check and/or evaluations for desk collection agents by doing monitoring of all communications channel including but not limited to phone calls and text messages according to SOP
• Provide analytical reports for improvements desk collection agents based on checking results
• Working closely with the relevant departments in the company to settle the customer’s complaint related to the collections agents
• Investigating and reporting of complaint case on CS/AFPI-OJK
• Provide weekly and monthly report related to findings and complaints in a collection

Requirements

• Minimum Diploma (D3)
• Min. 1 year working experience in related field
• Understand OJK regulations, code of conduct AFPI
• Required skills: monitoring, reviewing, conflict resolution, coaching
• Attention to details, creative problem solving
• Own a driver's license (SIM C)