Quality Assurance Staff (Planning & Development) - Semarang

Hi Good Talent!

Transcosmos Indonesia is actively hiring for some position below:

QUALITY ASSURANCE STAFF (PLANNING & DEVELOPMENT) – SEMARANG

Job Function:

• Provide the analysis (monitoring) and observation for improvement suggestion to Project.
• Create action plan for the monitoring Projects with low achievement.
• Provide the CSAT/DSAT/NPS analysis and create extra improvement plan.
• Maintain and monitor the Quality achievement.

Requirements:

1. Bachelor degree from any major.
2. Experienced at least 1 year in Quality Assurance of Contact Center Operation.
3. Fluent in English (Writing, Speaking, Listening).
4. Strong analytical and observational skill.
5. Good service mindset and strong in details.
6. Good communication and coaching skills.
7. Willing to be placed in Semarang.

Note:

- This recruitment process is free of charge

- Only shortlisted candidates will be invited to next process