Resepsionis Hotel

Job summary
Handling customer inquiries via phone, email, or social mediaResolving customer problems quickly and efficientlyProviding information about company products, services, and policies to customers
Job seniority: entry level
Responsibilities
• Handling customer inquiries via phone, email, or social media with courtesy and professionalism• Resolving customer problems quickly and efficiently• Providing information about company products, services, and policies to customers• Building good relationships with customers and improving customer satisfaction• Performing administrative tasks related to customer service• Providing feedback and suggestions to management for customer service improvement
Requirements
• Minimum high school diploma or equivalent• Previous work experience as a customer service officer or similar position preferred• Good and friendly communication skills when interacting with customers• Customer-oriented service• Ability to solve problems• Basic understanding of company products or services