Retail Shop Supervisor

Key Accountabilities

• Responsible for managing the store and its shift team and ensure that the store provides the highest level of customer service possible.
• Verify staff positioning during the shift according to the shop activity and priority.
• Guarantee that shop standards are in place, ensuring correct pricing and checking expiry dates in coordination with Product Manager.
• Be personally available to all customers to communicate and identify their needs to address their questions or concerns.
• Communicate necessary information at the beginning of the shift, including targeted Sales, promotions and new products, company policies and procedures.
• Track the daily sales. Analyse if any issue in the shop might be affecting the weekly sales and communicate it to the Store Manager.
• Supervise the inventory counting at the end of the shift.
• Assume Store Manager’s responsibilities in his/her absence.
• Responsible for learning & development for frontline teams
• Responsible for the opening and closing of the shops

Specific Requirements

• Good command of English and Mandarin is a plus.
• Candidate must possess at least Bachelor's Degree in any field.
• Essential: At least 3 Year(s) of shop work experience in retail / duty free
• Desirable: at least 3 year in Supervisory role.
• Available to work store schedule.
• Strong leadership and good problem solving skills.
• Demonstrated ability to build effective team and motivate employees.
• Understanding of basic retail concepts.
• Ms.Office , good in excel , familiar with SAP