Job Description
Position:Room AttendantJob no: 525712
Employment type Full time
Property / Office: Mandarin Oriental, Jakarta
Location: Jakarta, Indonesia
Department: Housekeeping, Non-Management (Entry)
Duties and Responsibilities
- To Ensure wearing immaculate uniform, name badge, and fan at all time
- To ensure that Mandarin Oriental, Jakarta’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care at all times.
- Attend morning briefing and meeting and training conducted by the superior
- Prepare the trolley completed with guest supplies, amenities, stationary, chemical, cleaning supplies and cleaning equipment sufficient for the day.
- Ensure the cleanliness of the pantry.
- Ensure all rooms (occupied, vacant dirty) are cleaned and maintained up to the exact standard as demonstrated by the superior during initial training.
- Check and report and follow up any maintenance order in the guest rooms.
- Check, report and follow up any guest laundry.
- Remove all soil linen from bed room and bath room according to the standard.
- Thoroughly clean guest bath room: Shower area, bath tub, toilet, wash basin, using the correct chemical, equipment and procedures.
- Arranged all toiletries straightened on a piece of cloth in occupied rooms
- Replenished all used amenities and terry items as per standard.
- Efficiently make up the bed to meet appearance as standard demonstrated.
- Arrange clothing items in the occupied rooms, fold neatly or hanging according to the standard demonstrated.
- Upkeep guest rooms and bath rooms to include inside and outside windows and mirror.
- Remove all room service trays from guest room, hallways and/or corridor to be brought back to pantry and call for pick up.
- Vacuum guest room carpet and wipe down all furniture and base board according to the standard according to the standard assigned in all area
- Double check cleanliness and completed work area and placement of the amenities in each completed guest room before moving to the next room.
- Proactive communication with his/her colleagues and superior colleague.
- To monitor guest satisfaction by effectively following up of comments and complaints within 24 hours.
- To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
- Promote and recognize opportunities to provide guest service above and beyond all expectation.
- To ensure that health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
- To perform any other duties as directed by the superior
Requirements
- Minimum hotel/hospitality school/ college.
- Posses a good written and verbal command of English.
- Posses a pleasant and outgoing personality.
- Knowledge of technique and skills required for a modern housekeeping operation.
- Possess high degree of stamina, agility and flexibility.
- Be thoroughly familiar with the safety features of all equipment's and responsible for the work place safety.
- Very strong eye for detail.
Advertised: 22 Nov 2021 SE Asia Standard Time
Applications close: 31 Dec 2021 SE Asia Standard Time