Sales Support Officer (Surabaya Office)

JOB SUMMARY

• Work collectively as a Sales Support Team to optimize commercial activities
• Responsible for customer inquiries, shipping order and sales quotation [SQ]
• Responsible for sales and sales administration, space allocation, lifting report, filling rate, SSC RFI, LISA Allocation, NVR
• Do telemarketing and maintaining account and join sales reviews as requirede.Remain as a backup for sales person

DUTIES & RESPONSIBILITIES

• Handling daily communications by emails or calls as targeted by respective sales manager. 
• Handling daily filing SQ on system
• Contact with customer, develop good relationship with customers for all level
• Back-up for Outside, carry out sales leads research, telephone canvassing
• Provide information about rate and service queries through tele-sales and emails
• Following up customer inquiries [schedule, space allocation, container status, free time D&D]
• Coordinate with relevant parties to solve all customer’s issue
• Handling HOT BOXES request to Cargo Flow team
• Monitor and follow up if any outstanding issue came from ARO/HO 
• Prepare statistics of lifting, customer and other commercial aspects for analysis and reports
• Consolidating report on weekly or monthly [lost or new accounts], lifting performance or any issue in the market
• Update vessel profile/ customer relationship management system accurately and completed information in Customer Relationship Management System
• Occasionally attend sales meeting, concall meeting with ARO/HO, or training session to develop skills
• Maintain customer’s relationship by visiting them as requested, phone call a day. Update all activities in NOVA , LISA, LARA etc
• Verify SOA and following up the invoice dispute
• Handle USA sales tool kind and FMC Filing
• Liase with intern department for customer inquiries and requested
• Send booking forecast to Transshipment and Logistics
• Participating fully in training session, meetings, skill building and professional development classes
• Any other assignment as and when assigned by the direct superior including assisting Sales Support whenever required

JOB SPECIFICATIONS

Minimum Level of Qualification:

1. Minimum 1 years working experience in shipping/forwarding industry
2. Bachelor’s degree University graduated Preferably in Logistics/Transportation, Economics/Business, Marketing, or equivalent, qualified sales achievement

Professional Skills:

1. English fluency
2. Excellent presentation
3. Customer Network coverage in any industry
4. Knowledge shipping / forwarding industry

Personal Qualities:

1. Good presentation and pleasant looking
2. Good interpersonal communication
3. Assertive and tactful
4. Highly motivated, result oriented individual