Provide remote end user support primarily for Wilmar Singapore offices and Australia offices, occasional support of users in other regional offices may also be required
Provide end user support for Windows 10 Operating Systems, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom
Provide end user support for other desktop application including MS Office, Acrobat, Docusign, Anti-Virus software, VPN application
Trouble-shoot issues related to Windows 10 OS for end-users
Tracking & documenting support activities using ticketing system (JIRA)
Complete assigned service requests tickets, e.g. new AD user account creation, deletion of AD user account, password reset, etc
Perform applications and software upgrades, perform troubleshooting and fine tuning for users
Identify and promptly escalate issues to level 2 engineers where necessary
Refer code: 602345. Wilmar Group - Hari sebelumnya - 2024-02-01 23:48
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