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Bentuk pekerjaanJob Introduction
At Serco, we strive to promote and enable the diversity, development, wellbeing and safety of our people. We understand that healthier, happier employees go hand-in-hand with strong business performance, enhanced productivity and better outcomes for those we serve. We want everybody who works for Serco to have a positive experience and access to opportunities to develop in their chosen careers.
Does working in a Serco environment sound appealing to you?
We would love to hear from you and your interest in the new opportunity of Senior General Computing Technician in Prague or Brno, Czech Republic!
Applying to this position, you will have the chance to work as a consultant for one of Serco’s major clients in Europe!
If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.
We look forward to meeting you! Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.
At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!
Role Responsibility
As Senior General Computing Technician you will be responsible for:
- Management of requests and incidents through a tracking tool
- Take into account internal customer tickets and contribute to the resolution of incidents and requests.
- Write technical notes in the knowledge base, under the direct supervisor’s control.
- Complete documentation, in the “tracking” tool, of the work done before transfer to another support line if a solution cannot be found.
- Provide technical assistance
In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Czech Republic and around the world.
Successful Candidate
Technical skills:
- General knowledge of Windows, Linux and MacOS
- General knowledge of office or equivalent
- Knowledge of the Office 365 administration environment
- Working knowledge of incident tracking tools
- ITIL Certification
- Microsoft certification or equivalent
Personal Skill:
- Strong customer service oriented
- Good analytical and problem solving skills
- Ability to work on multiple activities simultaneously
- Excellent teamwork skills
- Adherence to hierarchy and procedures
- Priority management
- Excellent organization
- Discretion and confidentiality
- Proactive personality and resistance to stress
Knowledge and Experience
- Technical Diploma (120 ECTS Credits) in the field of computing or ICT
- Experience : minimum 3 years
- English : B2
About the Company
Why should you join Serco ?
At Serco not only is the nature of the work we do important, everyone has an important role to play.
Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
A world of opportunity - You’ll be wholeheartedly supported with development and career progression
Great people - You’ll become an integral member of a well-defined and supportive team. who believe passionately in the value of our work.
What we offer
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.
We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Important:
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
Data Protection:
For more information on how the personal data in your application is process, please see the link Data Protection policy here.
Serco European Agencies
