Senior Project Management Officer

Uraian Tugas

Serve as the primary point of contact for clients during the after-sales phase, addressing any inquiries, concerns, or requests in a timely and professional manner.
Collaborate with internal teams, including account executive, executor team, and support staff, to prioritize and resolve client issues effectively.
Conduct regular follow-up with clients to ensure their satisfaction and gather feedback for process improvement.
Coordinate with cross-functional teams to implement solutions, updates, or enhancements based on client feedback or changing requirements.
Develop and maintain documentation related to client interactions, including support tickets, service requests, and resolution summaries.
Monitor project timelines and milestones to ensure adherence to schedule and budget constraints.
Identify opportunities for process optimization and efficiency improvements within the after-sales support function.
Provide guidance and mentorship to junior members of the PMO team, fostering a culture of continuous learning and development.
Stay updated on industry trends, best practices, and emerging technologies related to Project Management and client support.

Bachelor's degree in business administration, project management, or a related field. Master's degree preferred.
Proven experience in project management, with a focus on after-sales support and client relationship management.
Strong understanding of project management methodologies, tools, and techniques.
Excellent communication skills, both written and verbal, with the ability to interact effectively with clients and internal stakeholders at all levels.
Exceptional organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
Demonstrated problem-solving abilities and a proactive approach to addressing client needs and concerns.
Proficiency in project management software such as Microsoft Project, Asana, or Jira.
Experience working in a fast-paced, dynamic environment with tight deadlines and changing priorities.

Medical / Health Insurance, Maternity & Paternity Leave

Refer code: 675040. Kitabisa - Hari sebelumnya - 2024-03-16 00:47