Service Advisor Automotive (4W)

Are you a customer-oriented professional with a passion for automotive services and a talent for ensuring client satisfaction? Do you excel in providing guidance and recommendations to customers while optimizing service operations? If you have a proven track record in automotive services and thrive in leading teams to deliver exceptional customer experiences, you might be the perfect fit for us!

As a Service Advisor (4W), you will be responsible for overseeing various aspects of automotive service operations, contributing to the strategic direction of our service initiatives.

Requirements:

• Possess a diploma's degree in Automotive Technology, Business Administration, or a related field from a reputable institution.
• Demonstrate a minimum of 3 years of hands-on experience in automotive services, showcasing a proven track record of delivering excellent customer service and optimizing service operations. 
• Present a strong understanding of automotive service processes, including vehicle diagnostics, maintenance, and repair procedures.
• Exhibit expert knowledge of automotive industry trends, customer preferences, and familiarity with relevant laws, regulations, and quality standards.
• Showcase strong communication and interpersonal skills, with the ability to effectively liaise between customers, technicians, and management.

Responsibilities:

• Assisting customers with decision-making, explaining services and costs, and offering recommendations for service selection through positive consultations.
• Facilitating customer complaints and discussing inspection results, issue resolutions, and preparing work orders for vehicle repairs to enhance customer satisfaction.
• Building and maintaining after-sales customer loyalty, including premium/loyal customers, by analyzing and anticipating their needs to provide appropriate service and uphold established relationships.
• Ensuring service activities adhere to established standards to deliver results aligned with customer expectations, preparing vehicle repair orders detailing time, cost, and labor requirements, ensuring service compliance with policies and procedures, conducting final vehicle inspections before customer return, and analyzing findings to suggest process improvements for service effectiveness and efficiency.
• Utilizing and updating service application databases to maximize process effectiveness within the dealership, and providing periodic reports on emerging service-related issues.

Placement : Mercedes Benz Palembang