Service Desk Engineer

About us

PT. HGT Services Indonesia was established as a nationwide services company in 2011. Our vision is to “Become one of the best IT Services Coverage Companies in Indonesia and a reliable partner for our customers” We have focused on IT services business from the beginning and now we have 22 service points across Indonesia. Our main business is supporting local and multi-industry companies, which are spread over 300 cities around Indonesia.

Qualifications & experience

• Minimum education from Vocational High School (SMK) TKJ/ D3 Computer Science
• Minimum 2 years of work experience as a Service Desk staff for hardware & software troubleshooting for computers (PC, Laptop & Printer) & network
• Commit to completing the assigned work
• High analytical and logical skills
• Good communication skills
• Mastering English (Oral & Written)

Tasks & responsibilities

• Assist the Onsite Engineer if there are obstacles in their job
• Ensure the Onsite engineers can perform their duties following the SOP
• Helping the Onsite Engineer find and solve hardware troubleshooting problems
• Assist the Onsite Engineers who have communication problems (if there are language barriers)
• Remoting the engineer's laptop if needed in terms of configuring the device.
• In urgent conditions perform work as an onsite engineer

Benefits

• BPJS Ketenagakerjaan & BPJS Kesehatan
• Training & Development
• Career path
• Family environment