Alamat
Bentuk pekerjaan• Handling more advanced technical issues that Level 1 support couldn't resolve.
• Providing in-depth troubleshooting and problem-solving for software.
• Investigating and resolving issues related to user accounts, permissions, and security.
• Collaborating with other IT teams, such as network or system administrators, to resolve complex issues.
• Conducting research and staying up to date with the latest technologies and trends to provide effective support.
• Mentoring and providing guidance to Level 1 support technicians.
• Participating in the development and improvement of support processes and procedures.
Requirements
- Pendidikan minimal S1 Teknik Informatika/Ilmu Komputer/Sistem Informatika
- Pengalaman 1 tahun / (Freshgraduate Welcome) di IT Helpdesk Bersedia bekerja secara shifting
• Memiliki keterampilan yang baik dalam SQL Server, PostrgeSQL, komunikasi yang baik, dan orang yang berorientasi pada target
• Memiliki kemampuan yang baik dalam pemecahan...
