Shipper Success Management (Yogyakarta - Jawa Tengah)

Responsibilities :

• Provide support to shipper in usage of Ninja Van Platforms
• Level one support for shipper on any issue related to Shipping enquires and complaints on NV Shipper Platform, Operations, COD, IT and Finance
• Actively manage and resolve shipper issues by clarifying the shipper's complaint, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution
• Conduct regular discussion for shipper (frequency based on shipper tier) to discuss plan to handle projected increase in delivery volume and raise concerns (if any)
• Offline Visit Shipper

Requirements : 

• 1-2 experience years in Customer Service/Customer Relation Officer/Account Executive or any related field
• Proven track record in managing team of minimum 5 customer support executives - excellent verbal and written communication skills
• Ability to maintain calm under pressure, problem solve, and collaborate with across functions
• Efficiency and organizational skills
• Strong administrative skills such as computer literacy in order to type up reports, results and details of customer interaction
• Willing to travel and do offline visit in Central Java Region