Student Services Staff

Job Descriptions

Student Document Services:

• Receive and prepare all necessary documents that needed for the Student Services process
• Distribute student documents (e.g. graduation documents, etc.)
• Receive and check document completeness from internship project and final project (soft cover & hard cover)
• Maintain and update records of customer transactions

Student Financial Services:

• Receive other academic related and manual tuition payment process. Register the payment data based on related payment type
• Receive student’s application for scholarship and collect the request
• Provide prompt respond and service to students related to financial services
• Receive and record other income (e.g. Binusian Card Flazz, DNK, etc.)

Student Services Center Process Support:

• Prepare all student documents before distribution process (e.g. Student Guide Book, letter request, etc.)
• Upload various announcement to Binus Maya
• Receive and process students letter request regarding documents in Student Services Center
• Check the completeness of documents in Student Services Center

Stakeholder Inquires Respond :

• Respond promptly to students/other stakeholders inquiries through CRM, email, phone or send it directly to related parties
• Oversee all inquiries using CRM
• Follow up and direct various unresolved inquiries to related parties
• Handle and resolve all stakeholder inquiries based on service level agreement (SLA)
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Maintain and update record details of inquiries, comments and complaints
• Maintain and update record details of actions taken
• Manage related administration
• Communicate and coordinate with internal departments

Management Support Activities:

• Provide Report to direct Supervisor
• Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost)
• Perform activities related to Quality Management System
• Perform additional tasks related to key responsibilities as required by Direct Supervisor

Education Requirement:

• Minimum Diploma Degree (D3) or University Student (6th Semester)

Work Exposure/ Experience:

• No working experience

Special Skills/Certification:

• Customer Service

• Customer Service
• Communication Skills
• Communications

Based on our belief in God, our passion for education, and our view of a bright future, we are committed to developing the nation and to building a global community through education and technology.

This commitment is reflected in the values of Bina Nusantara, which become the guidance of our actions:

• Striving for excellence. We continuously do our best to achieve high quality results in every aspect of our work.
• Perseverance. We stay calm, focused, never give up, and quickly recover in overcoming challenges.
• Integrity. We are honest, transparent, sincere, and courageous in doing the right thing.
• Respect. We Care for others; we value differences and contributions from every individual
• Innovation. We encourage creative, breakthrough, and sustainable ideas to continuously improve processes in order to achieve better results.
• Teamwork. We believe in the importance of collaborative, effective, and trustful working relationships as one team.