AlamatAs System Service Representative at IBM, you will be responsible for the:
- Cover multiple clients (remotely and onsite) for IBM Infrastructure
- Support incident handling, account support, and project services.
- Manage escalation to IBM Global SME and become the local interface to client.
- Manage escalation to OEM or TPM, and become the local interface to client.
- Plan and execute service planning (spare part and knowledge), and become escalation point for in-sourced scope.
- Assigned to focus clients to lead the 4Walls contract and project services.
- Experienced System Service Rep for IT Projects / Professional services, and/or software development project
- Skill required: Primary IBM Power Server
- Have experience in project management
- Have good presentation skills and ability to manage client expectations during project implementation
- Fluency in Bahasa Indonesia & English to be able to discuss and communicate business/technical subjects with clients.
