Job Description:
- Evaluate all documents and work papers related to quality checking in the Collection & Asset Recovery Division.
- Monitor the precision and accuracy of the QA implementation process.
- Review all reports related to billing code of ethics verification reports for internal and external parties.
- Examine the reports related to the results of the code of ethics examination.
- Provide recommendations based on inspection results to trainers and related functions in the Collection & Asset Recovery Division.
- Coordinate with partners regarding QA findings.
- Monitor the progress of implementation of improvement plans by partners based on QA findings.
- Review and evaluate team performance, provide learning opportunities or training, and taking corrective action, for the team to work with maximize your potential.
- Prepare each team performance report weekly, monthly, yearly to support evaluate future team performance.
Job Requirement:
- Minimum bachelor’s degree from any fields.
- Minimum 4 (four) years of experience in similar role at banking or related industry
- Able to operate Microsoft Office, particularly PowerPoint & Excel.
- Understands BI regulations, OJK regulations, and other regulations related to banking activities.
- Has experience leading team.