AlamatKEY RESPONSIBILITIES:
• Provide customer reports showcasing the value that SecureTasks products and services provide our customers.
• Identify, track and report Service Level Indicators (SLIs) and Service Level Objects (SLOs) that ensure alignment of SecureTasks efforts with customer goals and expectations.
• Identify, track and report KPIs to promote customer satisfaction and provide internal and external transparency into the performance of the SecureTasks team.
• Act as first point of escalation for customer issues and outages.
• Lead the postmortem process to ensure that all incidents are fully documented and that lessons learned are disseminated and adapted into the organization.
• Work with delivery teams to complete postmortem reports and ensure that after actions are completed as documented and agreed.
• Consistently anticipate and respond to customer inquiries, issues and complaints through effective verbal and written communication, in coordination with SecureTasks executive and delivery teams.
• Lead internal and customer facing projects as needed, including providing status updates, working with stakeholders to manage project execution, and following change management protocols.
• Travel to customer location on regular basis.
• Provide technical guidance to internal delivery teams and respond to customer’s technical requests.
• Assist in sales and marketing efforts, including customer presentations, proposal preparation and marketing material creation.
• Contribute to process improvement and the creation of new products and services.
• Ensure that the SecureTasks knowledge base is updated according to customer needs, standard processes, and lessons learned.
• Other, as required.
MINIMUM QUALIFICATIONS
• ITIL Foundation V4
• A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes.
• Customer focus, politically savvy.
• Demonstrated critical thinking skills.
• Excellent written and verbal communication skills.
• Naturally team-oriented with a mission first attitude.
• Strong project management skills.
• Fast learner, team player, problem solver, ability to work in a fluctuating workload environment and with a globally dispersed, cross-cultural team.
• Ability to multi-task and prioritize.
• Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
• Vulnerability Management
• Systems Management/Systems Administration
• Endpoint protection products (Cylance, Crowdstrike, Carbon Black, etc.)
• Experience working with enterprise customers is a requirement.
• Training and product onboarding experience a plus
• At least 6 years’ experience in field engineering: Senior support engineer (tier 3-4)/Technical Account Manager/Pre-Sales
• 3+ years’ experience in technical positions required.
• 2+ years of experience in customer-facing or customer support positions
• 3+ years of operational experience in endpoint operations or security
• Demonstrated aptitude in one or more programming languages a plus
If you are having interest and qualify apply or you can send us you're best resume on email below
email : celindy@@securetasks.co.id
Subject : Position-Name
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